Service & Support
Nemax Nepal provides professional machine installation, operator training, troubleshooting, maintenance, spare parts and after-sales support across Nepal.
हाम्रो उद्देश्य machine बेच्नु मात्र होइन। Customer को machine सही रूपमा चलोस्, production interruption कम होस् र long-term technical support प्राप्त होस् भन्ने हो।
Installation, training, repair and after-sales service for Nemax Nepal customers.
Technical Support Locations
Kathmandu Corporate Office र Chitwan Factory बाट sales, installation, service, spare parts र technical assistance प्रदान गरिन्छ।
Kathmandu Support Center
Aarati Marg, Near Bhat-Bhateni,
Maharajgunj, Kathmandu
Chitwan Service Center
Barhaghare, Bharatpur,
Chitwan, Nepal
Why Choose Our Service?
Machine purchase पछि आवश्यक पर्ने installation, training, warranty, maintenance र spare-parts support एउटै trusted company बाट।
Professional Installation
Technical team द्वारा machine setup, installation, calibration र initial production testing।
Operator Training
Machine operation, software, safety, maintenance र common troubleshooting सम्बन्धी practical training।
Spare Parts Support
Compatible spare parts, accessories, inks र consumables को स्थानीय availability।
Nationwide Assistance
Kathmandu वा Chitwan बाहिरका customers लाई remote support, online guidance र field-service coordination।
1 Year Warranty
Machine warranty company policy अनुसार उपलब्ध हुन्छ, जसले genuine manufacturing issues मा technical protection दिन्छ।
Remote Troubleshooting
Video call, WhatsApp, photos र error details मार्फत initial troubleshooting support।
Technical Support कसरी प्राप्त गर्ने?
छिटो समाधानका लागि machine model, error photo/video र समस्या भएको विवरण support team लाई पठाउनुहोस्।
Call वा WhatsApp मार्फत support request पठाउनुहोस्।
Machine model, serial number, photo, video र error message पठाउनुहोस्।
Technical team ले समस्या analyze गरेर remote solution दिन्छ।
आवश्यक परे spare parts, workshop repair वा technician visit coordinate गरिन्छ।
Warranty company policy अनुसार लागू हुन्छ
High-voltage damage, physical damage, misuse, water damage, unauthorized repair, non-approved parts वा human-caused damage सामान्य warranty coverage भित्र पर्दैन। Ink cartridge तथा consumable items मा warranty लागू हुँदैन।
समस्या भएको machine को photo वा video WhatsApp गर्नुहोस्
Machine model, problem, location र contact number पठाउँदा हाम्रो technical team ले छिटो सहायता गर्न सक्छ।